Difference between Smartphones and Soft-Phones.
Smartphone is great for making everyday phone calls, texting, taking photos and more. They have become an essential part of our life and soon there will be a generation that has grown-up not knowing the world without them. When you need to make a business call, however, there are feature that your native dialer simply don’t support. Softphone, or software phones, are designed to offer an alternative to your standard smartphone dialer with critical business features, including multi-party video conferencing, attend transfers, call recording and more.
Softphones are essentially phone apps. They attempt to bring all the power of an office desk phone onto a computer or mobile device. You can download and purchase the app from the app stores.
Mentioned below are the 4 business calling features that are not available in your smartphones.
1: Conference Call
Our regular smartphone interface can allow 3-way call which is very good for personal use. It can be limiting for business calls. When you need to get in touch with the multiple team members, the softphone allows you to have a 5-way audio conference and 3-way video conference. That’s why, having multi-party voice and video conferencing can save you time with money.
2: Call Recording
Call recording has many business benefits, from quality assurance to provide compliance with industry terms and conditions. This quality is not typically added in smartphones but there are some third-party apps that works independently but setting up audio call recording could be difficult.
With softphone, you can easily record each and every inbound or outbound business calls. Call recording function is also a part of the dialer in the softphone apps so you don’t have to get through menus to enable call recording. Recorded calls are saved locally and you can access them anytime for quality assurance or to double check your client’s statement.
3: Call Transfer
A large part of a business callings includes transferring calls to the proper destination within the organization. This feature doesn’t come in smartphones but there are some apps for the same purpose and these apps are very costly. Softphone allows you to transfer the calls between your employees on their specific extensions. Being able to initiate the transfers saves you time from re-dialing and save time for the person who is waiting on the other side.
4: HD Voice
One other overlooked but very useful feature of softphone is HD Voice quality. Many smartphone providers claims that they have the best voice quality in their smartphone, actually the problem is not the device, it is the network they are using. We are living in the era of constant texting, calling and using internet on the go. So, network providers cannot provide HD voice quality because of this. Softphones use 4G LTE or WI-FI to make direct business calls and also they use soundcard to enhance the quality of live voice calls.